Signature Successfully Helps Health Insurer with Business Continuity During Pandemic Response



The client needed to quickly establish at-home IT connectivity for its workforce. Most employees lived in rural areas and lacked Wi-Fi and other essential tools. 


COVID-19 drove over 500 employees from on-site to work-from-home. Signature’s Service Desk and Desk Side Support teams put in long hours to ensure these remote workers had essential equipment, Wi-Fi and VPN access. In a matter of days, 98% of employees were up and running from their home. 


The client has subsequently reached out to Signature for guidance on how to outsource their entire service desk team, and are exploring growth opportunities. 


Length of Contract 
2 Month 

Skill Sets 
Desktop Support Technician 

Client Information 

A large health insurance company. 


Medical Payers 

Information Technology 

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