Signature Successfully Staffs Customer Service Call Center to Help Revenue Management Firm Support Hospital Clients During Pandemic

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Problem 

The client focuses on the patient financial experience to resolve debt for self-pay accounts. Due to an increase in business, the need for resources was urgent. 

Solution 

Signature sourced consultants within 5 days - while ensuring that their patient financial experience, technical abilities, and soft skills met or exceeded the client’s requirements. Competitive rates, including performance bonuses, and a Recontacting strategy led to great retention and success for the client’s growing business. 

Outcome 

Signature’s relationship model led to quick sourcing of initial resources, and ultimately, the elimination of high turnover. The client has subsequently turned to Signature for assistance with remote onboarding and opened the door for support with future locations. 

Placements 

24 Consultants 

Length of Contract 
6 Months 

Skill Sets
Customer Service Representatives 
Patient Service Representatives 

Technologies 
Proprietary Software 

Client Information 

A healthcare revenue cycle management firm focused on innovative payment solutions. 

Vertical 
Healthcare 

Industry 
Medical Payers 

Division 
Accounting and Finance 

We believe the future belongs to innovators and problem-solvers. It’s our job to create connections that inspire success. That’s why we’ve spent 20+ years building strong relationships and bringing together top tech talent and forward-thinking companies. Signature Consultants joined forces with DISYS to offer a more diversified portfolio of services. Through IT staffing, consulting, managed solutions and direct placement services, we deploy thousands of consultants each year to support client’s tech needs across the U.S. Signature Consultants is also parent company to Hunter Hollis and Madison Gunn. Learn more at sigconsult.com.