Signature Consultants Recruiting Manager, Eric Ferrer, Featured in South Florida Sun-Sentinel
The following article appeared in the May 16th edition of the South Florida Sun-Sentinel.
Job recruiter: anticipate, listen and engage to retain clients and job candidates
By Cindy Kent
Who: Eric Ferrer
What: Ferrer is recruiting manager for the Fort Lauderdale office of Signature Consultants, an organization that provides consultants and human resources/contract employees specializing in technology, in the tri county area.
He leads team of nine recruiters that matches technology consultants to clients in a variety of industries such as hospitality, banking, manufacturing, medical and financial services.
Ferrer operates on the basis that an employee will be available to a client instantly, or, if there’s not an immediate need, Ferrer will have an employee ready to fill an upcoming position.
”My role is to make sure we deliver the best resource to our clients from soft skills to technical skills,” said Ferrer. “Clients want reliable, quality employees that are prescreened. We’re not just sending clients a resume, we’re sending them a whole person.”
The back story: Ferrer works to make the best client/employee match. “The intricate piece is the relationship with the client to build sustainability and reputation,” said Ferrer.
Staying in touch with clients enables Ferrer to get a handle on project updates and upcoming human resource needs.
He builds trust into his recruiting strategy by leveraging existing relationships through referrals, professional connections with LinkedIn and networking sources.
Ferrer meets employee candidates in person to drill beyond the resume for soft skills through conversation. He develops an understanding of what a job candidate is looking for such as full-time or part-time work, commuting preferences and long-term goals. Ferrer retains employee candidates by creating value relationships with follow-up calls and job status outlooks.
When employees get client assignments, Ferrer stays connected with weekly phone calls or a luncheon to share ideas and feedback.
It’s about active listening, says Ferrer. “In the staffing business, I can take a job order, or I can be a true salesman and partner,” he said.
The take away: “Understand the ‘why’ of everything,” said Ferrer. That’s a key component to servicing the client and doing the right thing, because “how you approach any situation is critical,” he said.
Develop customer service models. Ferrer operates within different models: resource delivery, partnering, relationship building, recruiting. The platform lets him deepen relationships. As a partner he analyzes options and provides project management solutions for clients. As a recruiter he offers job-seeking advice and career strategies to retain employee candidates.
Employee candidates vet job resources. “Referrals create a baseline of trust,” said Ferrer. Job candidates want to know they won’t be sent to jobs for which they’re not suited. They need to know their resume isn’t gathering dust and that they won’t be forgotten. Up front, recruits should ask about flexibility, pay and benefits.
email@example.com or 954-356-4662 Follow Cindy Kent on Twitter.com @mindingyourbiz
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About Signature Consultants, LLC
Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the “Best Staffing Firms to Work For” and is named the 15th Largest IT Staffing Firm in the United States (source: Staffing Industry Analysts). With 27 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients’ technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com.