Top Financial Institution in North America

Founded decades ago, this billion dollar asset bank offers personal, commercial, wealth management, and international banking services and operates hundreds of retail locations throughout the western US.

The Challenge:

Develop the strategy and roadmap for online products to meet division and company objectives.

The digital channels’ core Online Banking Product Implementation was responsible for management of key areas of the bank’s online banking channel. The initiative focused on managing new and existing Internet banking products, customer adoption, and satisfaction of the online banking platforms. The project partnered with various business stakeholders and leadership to develop the strategy and roadmap for online products to meet division and company objectives.

The Signature Solution:

Signature provided resource allocation at a highly developed capacity to work with and influence diverse functional areas.

Signature Consultants was challenged with delivering Project Management resources to manage products and projects ranging from concepts in ideation to platform features already in production. Resource allocation was provided at a highly developed capacity to work with and influence diverse functional areas, both within the Digital Channels and within other lines of business and technology groups.

Program Results:

Successful implementation of the bank’s online banking products included many key, customer-facing features

Critical Benefits:

Partnership driven results, successful resource allocation to mission-critical projects, and market awareness.

The Direct Impact:

This initiative allows up to date online banking options that makes day-to-day banking more convenient for the customer.

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