Large electrical systems company focused on quality customer support and reliable service.
The client implemented SAP IS-U CCS within their Customer Service Group to support distribution functions such as call centers, billing, credit, and collections and within their operations to schedule and manage the departments’ workloads. Within their corporate operations, they implemented SAP modules; FI, HR/HCM, and BW to more efficiently serve the supply chain, finance, and human resources business units.
Signature’s dedicated SAP division were able to provide some of the most qualified and niche IS-U CCS experts in the market. These experts implemented a fully integrated ERP solution specific to the utility industry, which was designed to lower IT costs by replacing multiple systems and the associated interfaces.
The SAP solution delivered to the client now performs core business functions such as financial reporting, human resources management, inventory management, and purchasing transactions. This has eliminated multiple legacy systems and integration points, and has added a level of efficiencies that was not previously possible.
The IS-U CCS solution was designed specifically to integrate with utility marketplaces. The company is now able to exchange information with suppliers, traders, and any other partner companies via the Internet.
Direct impact to the business from the SAP implementation was saving millions of dollars in efficiencies and IT costs.
The system enables the company’s customers to reach the company 24 hours a day via the Internet. It also makes the classic communication scenarios, such as telephone interactions, faster and more efficient since customer service agents can quickly access all customer information. Customer’s interactions with the company are not only more efficient today, but also a more pleasant experience than previously possible.