Founded more than a century ago, the organization offers a wide array of financial services through tens of thousands of locations and ATM’s across the country.
Signature Consultants has had a long and successful working relationship with the financial institution and has provided high quality IT resources for the company. Signature was able to develop a strategy, design a plan based on quality and service, and then execute the plan within the stated guidelines provided by the client.
Sales associates and product partners across the business were accessing multiple applications for sales, performance, and risk needs.
These disparate systems resulted in the following challenges:
When two lines of business were scheduled to on-board in the same calendar year, the client contacted Signature to help craft a solution to address their imminent resource-contention issues, especially within their team of business analysts. The client required a solution to help kick off the second on-boarding effort and assist with defining the business requirements and functional specifications for six project work streams.
Signature’s team integrated with and assisted the larger client team in quickly documenting all application requirements, completing a thorough gap analysis, and preparing functional specifications to support the software development and implementation.
By leveraging client-provided documents, materials, and training, the initial Signature team members developed an internal on-boarding process that allowed them to support the on-boarding activities for future team members, thus significantly reducing the workload on client resources.
When it was time to engage the entire project team, our consultants were able to actively participate and provide immediate assistance in moving the project forward.
Utilizing documentation created by prior on-boarding projects, the Signature team identified functionality gaps between implementations. This information was utilized to onboard the new line of business based on data and experience.
Self-sufficient project team in place
Management of resources aligned
Support for development of key project deliverables
Flexible and scalable system
The early delivery of all business analysis artifacts
helped the project move smoothly to the development
and implementation phases, while minimizing the impact on the business community.