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Consultant Care

Our Consultant Care team was created organically within the organization to build on strong, long-term relationships with clients and consultants, allowing us to recruit and retain the best consultants, effectively manage cost, and deliver outstanding results for our clients.

In action

Difficult situations often bring out the best in relationships. Anna H. was working as a project manager for a major financial firm when her boss unexpectedly needed surgery and had a lengthy recovery—just as Anna’s department was hit with a major audit. “I was overwhelmed and frustrated, literally pulling my hair out. I didn’t know how I’d get it all done.”

The very next day she received calls from two of her associates at Signature. “They asked, ‘How can we help you get this done?’ They were looking out for me and helped me overcome this obstacle. It’s nice when someone gives you encouragement like your mom, but it’s really beneficial to have a level of professional support from peers who can bring real expertise and skills to the table. They helped me persevere.”

Tiffany J. was a project coordinator for a software company when she met Signature senior resource manager, Gary W., five years ago. “We talked over the course of about two years about how I could move my career forward in project management.” Through Signature’s Recontacting model and Consultant Care, Tiffany was able to work her way to junior project manager and then scrum master of three different teams at the automotive company where Signature placed her. Signature supported Tiffany’s career, funding a refresher course in project management and a prep class for the PMP certification test. Tiffany recently received her PMP certification, “with a lot of Gary’s encouragement. My old IT staffing firm didn’t even want to renew my contract. I was assigned a new recruiter, who didn’t have anything for me. Gary had options in a day or two. I was kind of caught off-guard with how Signature works. Even when Gary is out, someone calls to check in on me.”

About

Consultant Care is not only a core belief at Signature, it’s a department with dedicated staff located in several cities across the country. Ashley C., Consultant Relationship Manager, partners with recruiters and account managers to ensure that every consultant starts a new project knowing Signature is supporting them. “Consultant Care is an extension of our culture to each consultant. We believe it’s a major contributor to consultant retention and productivity.” A perfect example of this is the starter kits that Consultant Care prepares for new consultants with business essentials such as a notebook, pen, water bottle, and badge pulley. Every consultant is given one by their recruiter as they walk them in on their first day of work.

APPROACH

We are focused on
communicating with
100%
of our consultants
every week
+
Our dedicated team for
Consultant Care
=
Higher retention, broader candidare network, and satisfied clients and consultants

Our approach begins with developing long-term relationships. John R., a senior process architect with a leading automotive services company, has worked with Signature for 14 of his 21 years in the profession.

“I’ve been both a consultant and a client, and now I’m back as a consultant again. I’ve worked with a lot of IT staffing firms from around the world in my career, and I’ve seen a wide variety of approaches to working with consultants. With Signature, the relationship comes first. They are empathetic to the needs of the consultant.”

An essential ingredient in Signature’s consultant relationships is RecontactingSM. Each consultant hears from a Signature representative every week, by phone or in person. Signature also hosts monthly networking and social events, ranging from evening get-togethers at local restaurants to tailgates and events to support charitable efforts. “Signature erases the stigma of Consultants feeling like second-class citizens,” says Kathy V. “Signature gives you a support system that you can count on.”

Our goal is to communicate with 100% of our active consultants EVERY WEEK.

We call this Recontacting.SM

Learn More

CORE FOCUS

Relationships are our priority.
Relationships are our priority.
The business will thrive when our relationships do. As consultant Anna H. puts it, “It’s a three-legged stool: a partnership of the consultant, the client, and Signature.”
Relationships require open and frequent communication.
Relationships require open and frequent communication.
Whether it’s through Recontacting on a weekly basis, monthly social events, or congratulatory cards at milestones, there are many ways Signature keeps in touch.
Everyone appreciates—and deserves—recognition for a job well done.
Everyone appreciates—and deserves—recognition for a job well done.
Consultants are recognized on work anniversary dates, when they start a second project, and through feedback arranged by Signature.
Partners help each other, not only with encouragement and advice, but through solving problems.
Partners help each other, not only with encouragement and advice, but through solving problems.
“I appreciate the fact that my recruiter and the Consultant Care team reach out and say, ‘Hey, we haven’t seen you in a while’ and ‘We should have coffee.’ It makes me feel special. I know that when I’m sitting at my desk and need support, Signature’s got my back,” says Anna H.
Consultant Care benefits the client, the consultant, and Signature.
Consultant Care benefits the client, the consultant, and Signature.
“I see a huge difference with Signature,” says consultant Tiffany J. “The world we live in, sometimes it seems everyone is just out for themselves. This is a nice, family atmosphere. That’s why I’ve referred three other people over the last couple years to Signature.”