Application Production Support

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  • Location:

    New York

  • Job type:


  • Job ref:


  • Published:

    18 days ago

  • Expiration date:


  • Start date:


Job Summary:

Signature Consultants is seeking a Application Production Support for an opportunity with a client located in New York, NY. Our client is looking for someone to work closely with trading and sales desks.


  • Responsible for the support of Flow Credit trading with specific focus on in-house applications and flows to external ECNs to cover trade life-cycle, trade capture, risk management and PnL
  • Resolve issues with trader tools and any business related information quality which may have fiscal impact if not resolved quickly
  • Provide first level/desk facing support for users of Credit Derivatives and Cash (Bond) applications
  • Work closely with users, answering their queries and raising development requests as they are presented
  • Escalation and timely resolution of production issues, using fundamental problem management disciplines
  • Liaise between Credit applications users and technology teams to address user queries and issues
  • Perform analysis around new requirements or improvements to the current system based on analysis and feedback from key traders and trade assistants
  • Develop and Maintain documentation for reference as a knowledge base for training and incident management

Experience Required:

  • Experience with FICC Credit Trading Applications and trade life cycle management
  • Strong business application support and problem diagnosis skills
  • Strong desire/ability to jump in and investigate issues, resolve problems, and communicate status
  • Ability to deal with a high pressure trading environment
  • Manage oneself in and environment of high frequency business and technology changes adhering to release and change management principles
  • Personable, effective communicator with ability to build and maintain partnerships
  • Ability to deal directly with business users and development teams on a daily basis and act as primary liaison Proven ability to handle difficult situations, users and make critical decisions
  • Understanding of financial disciplines
  • Business knowledge with Bonds, Credit Derivatives and FICC preferred
  • Experience working with F/O or M/O in a derivatives trading business
  • Experience working in an investment bank preferred
  • Basic tech skills. MS Office, SQL, Excel, VBA and Unix (Python a plus)
  • Ability to decipher, resolve and explain problems for complex issues
  • Effective time management skills - ability to prioritize and meet deadlines
  • Ability to liaise, communicate with and understand functions operated by various support groups
  • Ability to consolidate information from various teams, analyze the problem and provide a resolution
  • Good understanding of Bonds and Credit derivatives and the trade life cycle (CDS, Index, Index Options)
  • Strong understanding of Electronic trading, STP (straight thru processing) and Trade negotiation
  • Ability to multi-task and prioritise accordingly in a fast paced and demanding environment
  • Must be results oriented, high levels of service delivery and commitment is a must

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

EEO Employer

Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 888.838.1020.