Application Specialist - Service Delivery

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    about 1 month ago

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Job Summary:

Signature Consultants is seeking a Application Specialist - Service Delivery for an opportunity with a client located in Boston, MA. Our client is looking for the ideal candidate to help support, improve and digitize business processes.


  • Provide strategic guidance to DS Director, Service Delivery on future of systems and platforms of responsibility
  • Oversee change management process within area of responsibility, especially regarding requirements specification, system testing
  • Establish relationships with functional area of responsibility (Service Delivery) understanding the opportunities and value of the opportunities
  • Serve as the user's advocate to Digital Solutions department
  • Act as the liaison between vendors, KCS Digital Solutions and KCS Departments keeping abreast with software upgrades and functional improvements of current software portfolio and industry trends
  • Drive toward established metrics, focusing especially on adoption of tools and removal of manual processes
  • Create conceptual design solutions and driving design processes for area of expertise and overall KCS environment (style guides and standards)

Knowledge, Skills and Experience:

  • High Attention to detail, presentation and organizational skills
  • Strong knowledge of Microsoft Office Suite
  • Able to express data through visualizations to tell a story
  • Knowledge of performance systems and metrics
  • Ability to maintain a positive rapport within and without the organization
  • Able to multi-task across multiple projects
  • Process driven
  • Knowledgeable on social media platforms and mobile applications
  • Critical thinking
  • 2-5 years of relevant experience in transportation/utilities industry
  • Experience developing SQL queries and working with relational databases
  • Bachelor's degree in engineering or related discipline
  • 1+ year experience with Python or other scripting language
  • Strongly preferred:
    • Transportation scheduling/resource planning experience
    • Lean experience
    • 3+ years data analysis
    • Experience with transit industry standard tools (HASTUS; Trapeze; CAD/AVL, etc.)
  • Lean experience a plus
  • IT Change Management process

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

EEO Employer

Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 888.838.1020.