Benefits Analyst

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  • Published:

    17 days ago

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Job Summary:

Signature Consultants is seeking a Benefits Analyst for an opportunity with a client located in Charlotte, NC. This individual will be responsible for delivering end-to-end case management support to employees and managers around complex, multi-dimensional life events.


  • Engage with employees to understand accommodation needs in the workplace
  • Analyze medical documentation to assess an employee's accommodation needs
  • Engage the employee's manager to understand business requirements and discuss workplace accommodations on behalf of the employee
  • Mitigate risk by identifying inconsistent accommodation practices
  • Contact medical providers for additional information regarding an employee's medical restrictions
  • Influence managers, senior leaders, and HR partners on potential risks for accommodations requests
  • Partner with Legal, Employee Relations, Worker's Compensation, MetLife, Sedgwick and HR Managers to review accommodations requests

Required Skills:

  • 3-5 years of Employee Relations and/or Human Resources client facing experience with focus on customer service
  • Working knowledge of the Americans with Disabilities Act, FMLA, and state disability laws
  • Ability to navigate numerous variables (including employee needs, line of business/partner considerations, and risks) and creatively problem-solve based on information on hand
  • Excellent verbal and written communication skills - must be able to understand and explain complex topics to people in clear, concise and understandable terms
  • Exceptional customer service with proven ability to demonstrate care, empathy, patience and listening skills
  • Proven experience in researching, documenting, and escalating issues as required
  • Desire to continuously improve experiences for the clients
  • Ability to multi-task in a high performing environment while focusing on attention to detail
  • Excellent typing skills and computer proficiency, including the ability to talk, type and navigate multiple systems simultaneously
  • Highly organized, accuracy driven, proactive work ethic to ensure consistency of data entry and appropriate urgency to sensitive situations
  • Ability to navigate a conversation in a confident manner geared towards resolution and accurate data collection/confirmation (asking closed-ended questions in an empathetic way)
  • Experience with appropriately handling and safeguarding confidential information
  • Ability to manage multiple cases simultaneously and resolve them in a timely manner
  • Ability to effectively document notes in a clear and concise manner
  • Ability to talk and types notes simultaneously
  • Proven experience managing multiple competing priorities simultaneously, strong prioritization and time management skills, self-directed and results oriented

Desired Skills:

  • Bachelor's Degree
  • Knowledge of Employee Relations regulations and policies
  • High-touch case management experience
  • Experience in escalations and issue management
  • Knowledge of Human Resources products and processes

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

EEO Employer

Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 888.838.1020.