Benefits Analyst (Employee Relations)

Back to job search
  • Location:


  • Job type:


  • Job ref:


  • Published:

    12 days ago

  • Expiration date:


  • Start date:


Job Summary:

Signature Consultants is seeking a Benefits Analyst (Employee Relations) for an opportunity with a client located in Charlotte, NC.


  • Thoroughly research all claims to identify root cause of issues and document calls including all relevant, factual narrative of details and rationale for recommendation in case management tool
  • Responsible for delivering employee relations counseling and support to managers and employees via a heavy telephone queue environment
  • Self manages low to moderate cases on a variety of ER topics including but not limited to global bank policy, attendance and performance, across multiple lines of business
  • Independently use sound judgment to mitigate risk, weigh the importance and validity of information to form fact-based opinions, solve problems and make formal recommendations
  • Ability to remain neutral without inserting personal opinions
  • Provide exceptional client care; conveying empathy, patience and utilizing listening skills
  • Ability to multi-task with ease while prioritizing the most urgent needs
  • Ability to navigate multiple systems or tools simultaneously while accurately documenting conversations
  • Effectively influence key stakeholders including managers, employees, HR partners, and other business partners as appropriate
  • Identify opportunities to improve client experience and GHR/ER processes
  • Exemplify the Bank of America Core Values in each and every interaction with team, clients and stakeholders

Required Skills:

  • Must have a minimum of one year experience as an HR Generalist / Employee Relations Specialist, or have two or more years of leadership experience directly managing others and considerable exposure handling employee relations concerns
  • Experience managing multiple cases and/or priorities concurrently while mitigating risk and ensuring optimal value and outcomes are achieved
  • Communicate effectively (both verbal and written) and confidently, and is comfortable engaging all clients
  • Demonstrates a sense of commitment to work and willingly assumes responsibility for accomplishing objectives; is dependable, and conscientiously follows through on commitments
  • Demonstrates the ability to concentrate on a task, despite distractions and competing demands
  • Successful candidates will manage varying caseloads while consistently meeting quality assurance and schedule adherence standards
  • Successful candidates must pass knowledge check upon completion of training to remain in role
  • Proficiency with computers, including MS Office and Internet applications
  • Preferred experience in fast-paced call center environment with ability to effectively communicate with clients, document concerns and utilize multiple systems simultaneously
  • Bachelors Degree in HR Management or a related field
  • PHR/SPHR Certification(s)
  • Call center experience
  • HR/ER experience

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

EEO Employer

Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 888.838.1020.