Customer Experience Designer

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  • Location:

    Charlotte

  • Job type:

    Contract

  • Job ref:

    387506

  • Published:

    20 days ago

  • Duration:

    12 months plus

  • Expiration date:

    12/15/2022

  • Start date:

    ASAP

Job Summary:

Signature Consultants is seeking a Customer Experience Designer (Hybrid with 2 to 3 days on site) for an opportunity with a client located in Charlotte, NC; Wilmington, DE; or Glen Allen, VA.

Responsibilities:

  • Research, develop and execute customer experience solutions for online applications and websites

  • Assess business, user and technical requirements

  • Design, develop, test and refine prototypes

  • Develop and execute customer experience solutions for online applications and websites

  • Provide regulatory support

  • Provide customer service by solving operational issues

  • Support the unit's commitment to customers' satisfaction through fast and courteous service via telephone and written correspondence

  • Process customer service requests such as address changes, statement copies, et cetera

  • Work under minimal supervision

  • Fill customer orders with supervision

  • Take and execute complex solicited or unsolicited investment orders in Sales or Trading Representative's absence Provide back-up for others and may provide training or work direction to less experienced staff

  • Develop and influence servicing strategies, business plans, end to end process improvements. Influence product design and implementation of complex business and technical changes in response to insights on how to improve services for customers

  • Through journey mapping and other methods, identify customer pain points across channels for key products and services

  • Lead customer experience journey analysis, strategy and resolution of complex challenges, requiring in-depth understanding of how those experiences connect with one another across channels

  • Influence vision for an improved customer experience for specific customer journeys/services, define scope, prioritize backlog, establish goals, and provide direction for teams to design, develop, and deliver technology and processes for updating, upgrading the customer experience


Required Qualifications:

  • 7+ years of Website or Application Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

  • 2+ years of design experience

  • Customer Journey Mapping

  • Servicing or UX design

  • Experience in banking preferred but not required

About Signature Consultants

Signature Consultants, a Digital Intelligence Systems, LLC (DISYS) company, was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. Signature annually deploys thousands of consultants to support, run and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions and direct placement services. For more information on the company, please visit https://www.sigconsult.com.


EEO Employer


Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 888.838.1020.