Customer Service Rep (1 of 8)

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  • Location:

    Mendota Heights

  • Job type:

    Contract

  • Job ref:

    342694

  • Published:

    about 1 month ago

  • Expiration date:

    10/14/2021

  • Start date:

    ASAP

Job Summary:

Signature Consultants is seeking a Customer Service Rep for an opportunity with a client located in Mendota, MN.


Responsibilities:

  • Responsible for communicating and maintaining a good working relationship with assigned customers, as well as handling and resolving all inquiries
  • Maintain excellent written and verbal communication with the customer to obtain all the necessary information to complete daily tasks
  • Researches various document related questions for Document Custody Services clients to ensure the quality of the collateral review and compliance with custodial agreements
  • Lead assigned projects, identify potential issues, problem solve, and know when to escalate
  • Reviews mortgage documents, e.g. mortgage notes, endorsements and riders, deed of trust, title policies, loan assignments, etc., for accuracy and noting exceptions on SOR
  • Data entry, generate reports, and deliver to customer
  • Labeling files, organizing carts, sorting/ filing documents, and completing inventories
  • Operating internal programs for research and activity movements of files and/or documents
  • Communicate with various levels of staff in all areas of the office to promote collaboration
  • Meet deadlines and daily production requirements

Qualifications:

  • College degree or equivalent work experience in financial industry
  • Ability to push, pull, and/or lift 20-30lbs, sitting for long periods (75-100% of working day), able to bend or squat, and willingness to climb step ladders up to 10 feet high
  • Solid and proven customer service skills, including written and verbal (phone or in-person)
  • Strong attention to detail
  • Ability to meet deadlines, adapt to new processes, take direction, work independently but work with leadership and peers
  • Capacity to complete repetitive tasks daily and meet production goals, including deadlines
  • Intermediate to Advanced knowledge of Microsoft applications, including Outlook and Excel (vLookups, Pivot Tables, Charts, etc.)

Preferred Skills:

  • Familiarity with mortgage documents preferred, familiarity with SOR: emBTRUST a benefit
  • Well-developed ability to identify and resolve/escalate problems
  • Work independently and able to work with team to meet goals and deadlines
  • Strong time management, organization, and problem-solving skills

About Signature Consultants, LLC


Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.


EEO Employer


Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 888.838.1020.