Customer Service Rep

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  • Location:

    Milwaukee, Wisconsin

  • Job type:

    Contract

  • Job ref:

    354003

  • Published:

    9 months ago

  • Expiration date:

    02/06/2022

  • Start date:

    ASAP

Job Summary:

Signature Consultants is seeking a Customer Service Representative for an opportunity with a client located in Milwaukee, WI.

Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Acknowledging and resolving customer complaints
  • Knowing our products inside and out so that you can answer questions
  • Processing orders, forms, applications, and requests
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the customer service process
  • Managing a team of junior customer service representatives
  • Ensure customer satisfaction and provide professional customer support



Preferred Skills/Experience:

  • High school diploma, general education degree, or equivalent
  • Ability to stay calm when customers are stressed or upset
  • Comfortable using computers
  • Experience working with customer support
  • Working knowledge of the securities/mutual fund industry, terminology, rules, regulations, practices and procedures
  • Experience working within the industry or through post-secondary education or a minimum of one year experience as an Account Services Rep 3
  • Excellent oral and written communication, mathematical, PC, and customer service skills
  • Ability to collect, interpret, and apply diverse client/fund information and regulatory guidelines
  • Strong reading comprehension skills to effectively interpret shareholder requests and legal documents
  • Ability to act as mentor, working with trainers, new processors and their managers to help individuals with transition from the training room to the processing teams
  • Ability to communicate with shareholders, internal departments, fund clients, and administrative agencies to resolve problems regarding shareholder requests and regulatory requirements

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

EEO Employer

Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 888.838.1020.