Customer Service Representative

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  • Location:

    Lansing

  • Job type:

    Contract

  • Job ref:

    339975

  • Published:

    16 days ago

  • Expiration date:

    08/13/2021

  • Start date:

    ASAP

Customer Service Representative Summary:

Signature Consultants is seeking a Customer Service Representative for an opportunity with a client in Lansing, MI. This is a phone-based customer service position. Customer Service Representatives (CSRs) in this position will answer phone calls from U.S. citizens and utilize a computer-based knowledge system to answer general questions about policies, practices, procedures, and other data to assist callers.

Responsibilities:

  • Provide superior customer service by answering incoming calls in a timely manner

  • Follow established policies and procedures to respond and route calls appropriately

  • Gather information to determine customer's needs; apply problem solving skills and resolve the inquiry/request effectively

  • Log customer information into a database ensuring data entry is accurate and complete

  • Access knowledge base per customer request for information

  • Verify and record demographic data with caller and escalate customer issues as appropriate

  • Maintain and improve quality results by adhering to standards and guidelines

  • Handle inquiries and requests in a courteous and professional manner, including calls received in crisis situations

  • Control the pace and flow of the inquiry/request and manage call time effectively

  • Follow protocol and apply sensitivity and discretion in handling confidential information?

  • Promote The Client's vision, values, and services to all customers and stakeholders?

  • Assist in maintaining organization wide quality standards

  • Flexibility in work hours and shifts including some weekends as needed

  • Accept other jobs/duties as assigned

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

EEO Employer

Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 888.838.1020.