Customer Support Team Lead

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  • Location:

    Charlotte, North Carolina

  • Job type:

    Permanent

  • Job ref:

    357688

  • Published:

    12 days ago

  • Expiration date:

    02/12/2022

  • Start date:

    ASAP

Job Summary:

Signature Consultants is seeking a Customer Support Team Lead for an opportunity with a client located in Charlotte, NC.

Responsibilities:

  • Create better modes of operations to make customer service easier for both team members and customers
  • Give detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes
  • Provide assistance to team members whom are experiencing difficulties in the discharge of their duties by putting them through and giving them personal coaching
  • Ensure that all equipment and appliances needed by the customer team members are available and in good condition to enable smooth flow of operations and customer satisfactions
  • Step in to attend to customers that are proving difficult to team members and resolve their complaints
  • Delegate different customer service duties to team members to ensure a faster and smoother flow of operation through division of labor
  • Create and implement work procedures that will enhance the organization and departmental service delivery, operating procedures and standards
  • Serve as the middleman between the organization and the customer service team members to ensure smooth communication and settling of grievances that may arise in the course of work

Qualifications/Skills:

  • Showcase good leadership skills to carry team members along
  • Excellent skills for communicating and relating with both staff members and customers
  • Good interpersonal skills to create a cordial relationship with team members
  • Ability to multitask
  • Have good temperate to handle disputes and emergencies
  • Must be result oriented
  • Bachelor's degree, or equivalent work experience
  • Two to three years of operations-related experience
  • Two to three years of supervisory/management experience
  • Knowledge of Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations
  • Strong organizational, managerial and project management skills
  • Well-developed customer relations skills
  • Knowledge of banking operations and human resources

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

EEO Employer

Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 888.838.1020.