Director of E-commerce

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  • Location:

    Fort Mill

  • Job type:


  • Job ref:


  • Published:

    29 days ago

  • Expiration date:


  • Start date:


Job Summary:

Signature Consultants is seeking a Director of E-commerce for an opportunity with a client located in Charlotte, NC. Our client is seeking the ideal candidate for a eCommerce leadership role that owns, develops, and implements the organization's measurement and analytics strategy through reporting, analysis and building the internal eCommerce analytics discipline.


  • Responsible for educating and aligning the organization to data-driven decision-making across eCommerce, sales, operations, marketing and technology teams
  • Responsible for driving improved revenue generation and customer retention across the rental lifecycle
  • Lead efforts to define and implement frameworks for measuring, reporting, and analyzing eCommerce products and digital marketing, campaigns and programs spanning the rental lifecycle from new customer acquisition to reactivation
  • Provide analytics leadership and expertise to develop KPIs, metrics, ROI models, and dashboards for eCommerce and digital marketing analysis
  • Automate data flows to enable business to use insights and data visualizations in daily and weekly operational standups with product and digital marketing teams
  • Build and maintain trackers, databases, and models related to pricing activities to guide eCommerce pricing strategy
  • Work closely with sales leadership, sales analytics, product and technology teams to ensure model improvements and efficiencies are implemented
  • Responsible for establishing data-driven competitive analysis practices to help ensure a relevant, innovative, differentiated approach by monitoring market trends, researching consumer markets and competitor's activities to identify opportunities and key issues
  • Define, influence and advance the operationalization of predictive and prescriptive data models to improve cross-selling, inclination to buy, customer lifetime value and customer churn, then educate teams to leverage intel to optimize their tactical execution plans
  • Consult with product and business stakeholders to provide and execute analytical solutions to answer complex business questions and deliver insights to power business decisions
  • Lead strategy and execution plan for A/B and multivariate testing for eCommerce products and digital marketing channels Own and manage all website and mobile app analytics; including tag managers, customer segmentation, crash analytics, and uptime reporting
  • Perform segmentation and analysis of prospect and customer groups
  • Advise ecommerce, sales, and technology leadership teams on data requirements necessary to perform desired analyses; participate in the development of process modifications needed to collect and deliver required data in partnership with technology team data functions
  • Collaborate and build relationships with sales, technology, specialty, fleet, finance and operations to better leverage data to drive improvements in customer experience and revenue generation capabilities
  • Present data analysis and findings in a way that addresses not only the interpretation of the statistical results, but the business implications of the contributing analysis
  • Evaluate, select and manage outside vendors to support eCommerce analytics
  • Manage, coach, mentor a team of analysts to achieve the goals and objectives of the department
  • Manage and adhere to a budget


  • Bachelor's degree in computer science, analytics information technology or equivalent work
  • 15+ years of ecommerce and digital analytics experience working with
    marketing, sales or operations;
  • Minimum of 5 years in a leadership role
  • Extensive knowledge web and mobile app analytics (GA360 or similar)
  • Salesforce CRM experience
  • Strong knowledge of business intelligence and analytics as it relates to processes,
    architecture, data models, data flow, databases, and ETL
  • Proven ability to work in a team atmosphere to take direction and engage appropriate team
    members when needed
  • Ability to effectively perform job duties under high levels of activity, variety of conditions and
    restraints in a fast-paced environment
  • Strong understanding of Power BI, Microsoft SSMS, SSIS, SSAS, and SSRS
  • Possesses influencing skills to gain leadership acceptance for plans and budgets
  • Demonstrated excellent communicator with proven ability to clearly convey complex ideas
    and data in written, presentation and spoken formats to a variety of audiences
  • Strong listening, probing, information gathering and interpreting skills to uncover and define
    deliverables, needs and outcomes
  • Team player and leader with cross-functional project leadership skills
  • Ability to work independently and take ownership, while having fun
  • Experience with budget management
  • MBA in analytics or related business degree preferred

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

EEO Employer

Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 888.838.1020.