Financial Claims Analyst (Remote)

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    about 1 year ago

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Financial Claims Analyst Summary:

Signature Consultants is seeking a Financial Claims Analyst for an opportunity with a client in Charlotte, NC. This is a fully remote position.


  • Resolves customer merchant, credit, or ATM claims within the bank's policies and procedures

  • Resolve differences; answer service requests and inquiries received from various channels

  • May debit or credit customer's accounts as appropriate, process charge backs or update customer regarding pending claims

  • Researches and resolves other general customer account inquiries as appropriate

  • The incumbent's primary interaction is through indirect customer functions

  • Typically performs back office functions such as, service support, claims resolution, ticket ordering and judgment claims

  • Maintains internal operational and financial controls and ensures that they are observed for all assigned cases

  • Ensures that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department's case management system and financial controls

  • Works within a team environment

  • Associate is expected to meet or exceed department level benchmarks for productivity and quality

  • May provide support and training to other analysts within the department

  • Has thorough knowledge of the Claims Analyst function and handles more complex cases which require analytical and problem resolution skills


  • A minimum of 1 year of experience in a Claims environment

  • In-depth experience and knowledge of the chargeback process

  • Excellent customer service skills with the ability to diffuse difficult customer challenges and possess excellent problem solving skills

  • Customer-centric approach to problem resolution

  • Must work well in a team environment, as well as independently

  • Strong ownership skills

  • Must be flexible and adapt quickly to change

  • Ability to multi-task and meet specific performance goals

  • Should also have great typing skills and be familiar with 10-key

  • Must be a meets in performance results

  • Knowledge of PC functions in a Windows based environment

  • Proficient in Excel and Word

  • Excellent written and oral communication skills

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

EEO Employer

Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 888.838.1020.