IT Change Manager - Infrastructure

Back to job search
  • Location:

    Glen Allen, Virginia

  • Job type:


  • Job ref:


  • Published:

    about 1 month ago

  • Expiration date:


  • Start date:


Job Summary:

Signature Consultants is seeking a IT Change Manager for an opportunity with a client located in Glen Allen, VA.


  • Evaluating change impact risk, alongside organizational readiness to reduce possible risk of implemented changes ensuring that all appropriate actions have been planned and communicated to stakeholders
  • To chair the weekly Change Advisory Board (CAB) meeting, creating change dockets and reports to present and review planned changes with leadership and implementing teams
  • Ensures that all changes are categorized correctly with appropriate level of detail recorded in the ITSM tool
  • Ensure that affected CIs and services are correctly identified and listed
  • Ensure that the CMDB is updated following any change which alters a CI or service
  • Responsible for managing the process end to end for tracking changes across controlled environments
  • Review all implemented changes to ensure successful implementation and implementing remediation actions when issues are identified
  • Perform monthly change audits to ensure compliance of the Change Management policy
  • Perform trend analysis of changes, identifying candidates for standard changes
  • Assist in CMDB audits to ensure integrity and accuracy of recorded CIs
  • Provides guidance on all ITIL and ITSM processes used


  • Bachelor's degree in Business Management, Accounting, Computer Science, Information Systems, other related field or equivalent work experience, including military experience
  • ITIL v3 or v4 Foundations required; additional ITIL certifications preferred
  • Familiarity and certification on IT and business governance frameworks such as COBIT and SOX a plus
  • Insurance certifications or affiliation with industry group a plus
  • At least three years of experience in a technical field
  • Prior experience in Service Management or governance role preferred
  • Insurance industry background preferred
  • Ability to articulate service management issues in plain language based on audience
  • Ability to build relationships and become a trusted advisor to IT and business partners
  • Delivery of high-quality presentations
  • Demonstrated ability to identify, collect and analyze data to improve performance in one or more process areas
  • Prior experience using ServiceNow ITSM tool preferred
  • Proven written and oral communication skills
  • Proven organization and time management skills
  • Proven analytical and problem-solving skills
  • Proven project management skills
  • Ability to work effectively on a team and individually
  • Shows flexibility and attention to details
  • Strong desire for continuous improvement

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

EEO Employer

Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 888.838.1020.