ITSM Consultant

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    20 days ago

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Job Summary:

Signature Consultants is seeking a ITSM Consultant for an opportunity with a client located in Bolingbrook, IL.


  • Resolve ITSM support issues
  • Process Improvements across all ITSM functions
  • Maintain system documentation, logs and work instructions
  • Create custom solutions, dashboards, analyze and distribute reporting data regarding service level commitments for Business and IT service owners
  • Manage SLAs, OLAs, KPIS, reports, metrics, for ITSM processes, scorecards, and performance plans
  • Analyze, design, maintain, audit, integrate, and promote service management processes such as Incident, Problem, Change, Knowledge and Asset Life Cycle Management, Production Release Management, Service Catalog Management, Vendor Contact Management, Business Process Management, and Configuration Management (CMDB)
  • Write or revise program documentation, operations documentation, user guides and training manuals


  • Preferred knowledge and understanding of Cherwell ITSM, but not necessary
  • Knowledge and understanding of how ITSM can enable operations to become more efficient and effective
  • 3 to 5 years' experience in of technical support
  • Knowledge and ability to implement ITIL best practices for Incident Management, Problem Management, Change Management, Service Catalog Management, and Configuration Management
  • 2 years' experience of process improvements

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

EEO Employer

Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 888.838.1020.