NOC Technician I

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  • Published:

    11 days ago

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Job Summary:

Signature Consultants is seeking a NOC Technician I for an opportunity with a client located in Washington, DC.


  • Monitor the network infrastructure using various monitoring tools (e.g. PRTG, SmokePing, etc.)
  • Perform 1st and 2nd level troubleshooting of the Bank's Local Area Network (LAN) and Global Communications networks, including all aspects of the network infrastructure (switches, routers, specialized servers), as well as communication links infrastructure (VSAT, MPLS, IPL, Internet2, etc.)
  • Work and coordinate with technical support personnel, both internal and third-party vendors, to provide fast resolutions for network and communication link issues
  • Create incident ticket, provide update, and follow-up
  • Take ownership of all HQ network and Global Communication Network Incidents
  • Perform follow-up action to make sure Incident are solved in a prompt and professional manner
  • Escalate the problem promptly to ensure high availability of network devices that are part of the Bank's network
  • Provide implementation support for Global Communication projects, including acceptance testing of links in co-operation with the Country Offices' IT staff, vendors, and Engineers
  • Connect equipment and run emergency cabling in the Data Centers and major network Communication Rooms (NCR)
  • Configure switch ports, operate test equipment, and use diagnostic software to perform tests as well as ongoing performance testing
  • Work closely with other technical professionals in a multicultural environment

Qualifications and Experience:

  • Associate degree
  • Role Specific Experience: 2+ years of experience in in the telecommunications industry and/or computer networking, wired and wireless technology

Certification Requirements:

  • Certified Technical Training, CCNA (preferred)

Required Skills/Abilities:

  • Good knowledge and understanding of LAN (wired and wireless)/WAN technology
  • Basic knowledge/exposure to various network monitoring tools
  • Knowledge of CISCO operation system/Cisco Services
  • knowledge of Microsoft SharePoint and Excel
  • Excellent verbal and written communication skills
  • Ability to work under pressure in a busy environment, and deal sensitively in a multi-cultural environment, and build effective working relations with clients and colleagues
  • Excellent customer service, technical, and analytical skills
  • Understanding of ITIL processes
  • Knowledge of Incident Management system (ServiceNow or equivalent)
  • Knowledge of Linux operating system environment
  • Knowledge of Syslog analysis/Splunk Monitoring
  • Basic knowledge of AWS/Azure cloud technologies

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

EEO Employer

Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 888.838.1020.