Operations and Process Execution Lead

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  • Location:

    Harrisburg

  • Job type:

    Contract

  • Job ref:

    357060

  • Published:

    14 days ago

  • Expiration date:

    02/09/2022

  • Start date:

    ASAP

Job Summary:

Signature Consultants is seeking a Operations and Process Execution Lead (remote until after Covid-19 ~ on site sometime in 2022) for an opportunity with a client located in Charlotte NC. Our client is looking for the ideal candidate to work on an assignment for 12 months + (prefer candidates who are eligible to covert to permanent employee).


Responsibilities/Skills:

  • Executing on day to day operational activities and tasks as required by our desktop procedural manuals and established processes
  • Effectively track status of activities, collaborate with inter-dependent teams , escalate as needed and ensure they are completed on time
  • Proficiency in Microsoft suite (Excel, word, Powerpoint etc.,.) to properly track, manage, report to stakeholders
  • Good analytical skills to understand various scenarios and find solutions
  • Ability to establish regular reviews/ cadence with stakeholders to track action items, progress and timely closure
  • Ability to quickly learn policies, procedures, compliance requirements and guide user community
  • Knowledge of incident/service requests handling for supporting process related issues
  • Ability to understand of KPIs, Service Levels and be able track and meet them
  • Identify issues, risks on time, report and propose remediation steps and track to closure
  • Serving as the Subject Matter Expert (SME) on processes and procedures to ensure application sunrise requests follow established processes
  • Identify process improvements, Process simplification ideas to improve process performance and reduce cycle time
  • Working support and incident tickets that are assigned to our team as users need help navigating or completing sunrise processes in a timely manner
  • Managing and executing on plans that keep open requests moving through the processes
  • Conducting system testing on process improvement initiatives that will impact operational processes
  • Excellent communication skills and ability to partner with wide range of teams

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

EEO Employer

Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 888.838.1020.