Production / Technical Support II

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    about 1 month ago

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Job Summary:

Signature Consultants is seeking a Production/Technical Support ii for an opportunity with a client located in Charlotte, NC. Our client is looking for a candidate to run the day to day operations of the technology platform.


  • Identify possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system
  • Communicate effectively with development and internal business operations teams
  • Take ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills
  • Perform analytical, technical, and administrative work in supporting new and existing equipment and software under moderate supervision
  • Work on problems of moderate scope where analysis of situation or data requires a review of identifiable factors
  • Exercise judgment within defined procedures and practices to determine appropriate action
  • Work under general direction on complex projects usually on specific assigned problems. Interprets, evaluates and resolves issues pertaining to the functional operation of technology products
  • Awareness of business or function for which technical support is needed

Required Skills:

  • Customer service
  • Phone support
  • IT experience
  • Incident management
  • Experience in a technical support, Helpdesk, ATM servicing or electronic banking operational and/or project management background
  • Excellent customer service skills, verbal/written communication, and organizational skills are a must
  • Candidate must be able to navigate multiple applications simultaneously
  • Microsoft Office Suite
  • Experience directly troubleshooting issues to maintain stability of a network (ATM is ideal but not required)

Desired Skills:

  • Previous ATM knowledge
  • Project Management experience
  • Proficiency with telephone, as majority of day will be utilizing telecom

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

EEO Employer

Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 888.838.1020.