Production / Technical Support II

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  • Location:

    Glen Allen, Virginia

  • Job type:


  • Job ref:


  • Published:

    about 1 month ago

  • Expiration date:


  • Start date:


Job Summary:

Signature Consultants is seeking a Production/Technical Support II for an opportunity with a client located in Glen Allen, VA.


  • Responsible for the completion of a phase of a project
  • Provides guidance and checks the work of less experienced associates
  • Responsible for providing 24X7 end to end detailed monitoring and support of all infrastructure and application components
  • Monitoring of the network, databases, middleware, backup, storage, application specific and operating system specific components with the goal of proactively identifying and resolving performance issues prior to interruption of services to the customer
  • Use of monitoring tools to proactively identify and research potential production incidents
  • Respond to alerts regarding potential production incidents
  • Escalate to advanced support as needed for problem resolution
  • Perform trending and analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact
  • Perform all environment routing, cycling, and implementation of splash pages
  • Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes
  • Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement
  • Develop procedures for trouble shooting and possible resolution of issues
  • Execute procedures reliably and escalate appropriately to solve incidents quickly

Required Skills:

  • Proven team player who can work comfortably in a multicultural environment
  • Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure
  • Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator
  • Must be pro-active, enthusiastic, flexible, results driven with attention to detail
  • Knowledge of Splunk, Introscope, Sitescope, Tivoli Netcool/WebGUI, Gomez
  • Experience with Java Virtual Machine, Unix/Linux OS, Windows, MQ, OOS/Webmethods
  • Experience in a large IT production support environment
  • Basic understanding/exposure to ITIL/ITSM
  • Ability to work in non-contiguous shifts including the potential for weekend days
  • Proficient to work fairly independently on the most complex projects, and often on multiple phases
  • 5 years' experience in IT production support or equivalent
  • Working knowledge of business or function for which technical support is needed to diagnose or resolve problems

Desired Skills:

  • ITIL Foundation/Intermediary certification
  • Experience in a ITIL based role, such as Service Desk, Incident, Problem or Change Management

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

EEO Employer

Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 888.838.1020.