Production / Technical Support V

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  • Published:

    24 days ago

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Job Summary:

Signature Consultants is seeking a Production/Technical Support V for an opportunity with a client located in Plano, TX.


  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance
  • Accurately document instances of hardware failure, repair, installation, and removal
  • Assist in developing strategies and capacity planning for future computer hardware needs
  • Support development and implementation of new technology in the trading environment
  • Application support for internal build software
  • Technical support on-site or via phone or email
  • Install or repair Windows or Macintosh computers with standardized applications and networking software, diagnosing and solving problems that develop in their operations
  • Respond to user questions and explain the operation of network applications and equipment
  • Assist in the maintenance of standards and documentation
  • Performs analytical, technical, and administrative work in planning, installing, supporting computer equipment and software under moderate supervision
  • Resolves and researching complex issues within the trading environment involving Desktops and Citrix platforms
  • Consult with end users to determine optimal configuration of equipment and applications
  • You will be expected to exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions
  • 24/365 on-call rotation


  • Network design and implementation
  • Technology Call Center and or Customer Service experience
  • Ability to utilize multiple resources to determine causes and resolutions of technology problems and incidents
  • Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service
  • Exceptional vendor relationships
  • Outstanding knowledge of software maintenance
  • Excellent problem solving and analytical skills
  • Load balancing and scalability
  • Database performance modification
  • Process improvement
  • Software performance modification
  • Hardware knowledge for laptops, desktop, servers, networking
  • Experience with Window Win10
  • Experience with MS Office, 2013, 2016, 2019, 365
  • Experience with Windows server 2012, 2016, 2019
  • Experience with SQL Client
  • Experience with Perforce
  • Experience with PowerShell

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

EEO Employer

Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 888.838.1020.