Production Support - Cloud

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    9 days ago

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Job Summary:

Signature Consultants is seeking a Production Support - Cloud for an opportunity with a client located in Plano, TX.


  • Monitor applications throughout the environment

  • Primarily AWS makes up their infrastructure

  • Monitoring alerts, acting on those alerts and acting on the directions application teams give them to remediate those alerts

  • Will be coordinate teams working together to solve problems, if there is another language besides python that works better for a certain application, can explore that as well

  • Deep backlog of things they want to develop. More on application development side rather than just scripting


  • When on shift, contractor would check the turn over log and see if there are any ongoing incident bridges, if there are, it would be designated who would run that incident bridge

  • During an incident bridge they would be coordinating with different application teams to get the problem solved, identifying the right application teams to solve the problem, talking with senior level management to give an update on the incident

  • When there is no incident bridge they would monitor the alerts channel

  • When an alert comes in investigate to see if there really is a problem or not

  • Updating documentation, working on an application (where dev work comes in), creating or modifying dashboards or working with another team to simplify a process

  • Production support does take precedence over everything

Soft skills:

  • Communication skills are key to communicate on an incident bridge and expect clear documentation to communicate with leadership so other people looking at it can understand what's occurred

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

EEO Employer

Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 888.838.1020.