Production Support Technical Analyst

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  • Location:

    Charlotte, North Carolina

  • Job type:

    Contract

  • Job ref:

    347126

  • Published:

    20 days ago

  • Expiration date:

    10/29/2021

  • Start date:

    ASAP

Job Summary:

Signature Consultants is seeking a Production Support Technical Analyst for an opportunity with a client located in Charlotte, NC.

Responsibilities:

  • Manage team ticket queue and resolve in timely manner
  • Develop and maintain accurate technical and user documentation
  • Troubleshoot minor and major system problems in a timely manner and escalate to L3 support when necessary
  • Provide global, 24x7 operations support to Service Asset and Configuration Management (SACM) Applications
  • Meet service level agreement (SLA) commitments
  • Help the users in solving data issues
  • Perform system administration tasks
  • User administration
  • Performing operational tasks (e.g. run and monitor discovery jobs, generate weekly, monthly application scorecards, etc.)
  • Assisting on Production Support activities for HP UCMDB, HP Asset Manager, HP Service Manager such as assisting with incident and problem resolution, adding new users
  • Issue advisories for any outages/incidents which affect the user community
  • Monitor application and database servers
  • Collect and provide reporting applications health and usage metrics
  • Work with system/database administrators and development team to resolve issues

Qualifications:

  • Microsoft Office Suite of products (Excel/PPT with data analytics exposure)
  • Windows/Linux server OS navigation/familiarity
  • Scripting (Shell,Python,Perl etc)
  • SQL (Oracle, MS SQL, Mongo, Sybase, Others)
  • Systems Analysis and Design
  • Monitoring tools (Splunk, AppD, Sitescope, ITRS Geneos, Dynatrace, Microfocus BPM, VUGen Scripting)

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

EEO Employer

Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 888.838.1020.