Program Manager - Hospitality

Job Summary:

Signature Consultants is seeking a Program Manager - Hospitality for an opportunity to work with a client located in Fort Lauderdale, FL.


Responsibilities:

• Plans, schedules, and drives for timely completion of IT programs, using waterfall, agile, and hybrid methods as appropriate

• Coordinates efforts between different projects for efficiency and to ensure dependencies are met

• Coordinates with vendors and monitors their progress

• Creates program, project, and portfolio timeline and cost presentations for senior leadership

• Facilitates technical and non-technical project meetings and decisions, records minutes, documents decisions, and drives timely closure of actions

• Works with teams to ensure they adhere to project management standards when implementing solutions

• Serves as liaison between team members and management team requesting the project

• Leads the development, documentation, testing or modification of computer systems or programs, including prototypes

• Prepares and/or reviews documentation of computer systems and guides decisions about development and testing of these systems, including functional and technical requirements

• Establishes and maintains a strong working relationship with senior leadership and functional managers throughout business areas

• Creates and maintains program and project plans, including a view of dependencies

• Works with project sponsor and stakeholders to complete project charters which outline scope, goals, deliverables, resources, budget and timing

• Tracks and reports on scope, goals, deliverables, resources, budget, and timing

• Communicates with end user, project team and project sponsors/stake holders of program and project status

• Facilitates discussion, decision making, and conflict resolution

• Provides support to the team and leads by influence and example

• Performs other duties as assigned

Qualifications:

• Experience working with a global hotel chain required

• Thorough knowledge of Waterfall, Agile, and Hybrid methods

• 7-10 years of experience managing Information Technology projects

• Knowledge of Hospitality applications (particularly LMS) required

• Good skills and knowledge of leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency

• Exceptional interpersonal and communication skills with the ability to deal with a diverse range of people, which includes the upper levels of corporate management

• Self-sufficient, requiring limited supervision over job knowledge, expectations, and successful project completion

• Knowledge of JIRA, Confluence, and proficiency in MS Office tools required

• Working knowledge of Project Management tools and Visio

• Excellent communication and mentoring skills

• Knowledge of Agile approaches: XP, Kanban, SAFe, Crystal, FDD, etc.

• Applicable knowledge of the technologies used by the team

• Experience as a Business Analyst or a thorough understanding of that role

• Certifications: Certified Scrum Professional (CSP) and Scaled Agile Framework consultant (SAFe SPC 4), Project Management Professional (PMP)

• Knowledge of Lean and Six Sigma process improvement

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

EEO Employer

Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 888.838.1020.