Quality Analyst

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    14 days ago

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Job Summary:

Signature Consultants is seeking a Quality Analyst for an opportunity with a client located in Jacksonville, FL. The focus of this role will be on targeted quality review of remediation work. Quality Analysts are required to deliver coaching and outline opportunities in a professional and encouraging manner, while also being receptive to 360 coaching. Once acclimated to the role, analysts will demonstrate a working knowledge of our procedures and will proactively identify process improvements and escalate appropriate issues. Additionally, Change in Circumstance (CIC) monitoring for US IRW, focusing on the global systems used by the Global Markets team in the U.S. and non-U.S. regions.


  • Follows established written procedures and guidelines, provides standard reporting and analytical support

  • Uses established techniques, analyzes and resolves a wide variety of moderately complex operations problems and initiatives including transactions that require special handling and/or exception handling

  • Employees in this role typically have a college degree (Associates or higher) or comparable work experience

  • Reviews US and Non-US tax forms as well as other applicable, supporting documentation needed to onboard new clients

  • Complete Change in Circumstance (CIC) monitoring for US IRW, focusing on the global systems used by the Global Markets team in the U.S. and non-U.S. regions

  • Client accounts with valid tax documentation, must be continually monitored for changes in account information (e.g., change in tax status, change in address country, etc.)

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

EEO Employer

Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 888.838.1020.