Sr Service Delivery Analyst - Problem & Incident Mgmt (ITSM)

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  • Location:

    Lake Forest

  • Job type:


  • Job ref:


  • Published:

    about 1 month ago

  • Expiration date:


  • Start date:


Job Summary:

Signature Consultants is seeking a Sr Service Delivery Analyst for an opportunity with a client located in Lake Forest, Il.


  • Lead the institution's global service delivery experience to the customer by being the single point of ownership and being accountable for all customer service delivery related activities

  • Lead the effort of standardizing the institution's IT support functions and procedures

  • Maximize customer experience and satisfaction for all stakeholders by driving value in service delivery

  • Implement leading IT service management best practices

  • Establish and maintain customer relationships

  • Build and manage global service desk support team focused on customer service

  • Train IT teams and other team members engaged in service delivery on ITIL methodologies

  • Set a vision, strategy and execution plan for team members

  • Develop leadership and general management skills within teams to enable seamless succession planning, personnel development, and continued evolution around delivery quality. Build future client leaders

  • Perform any other task that is consistent with the Senior Service Delivery Manager skills and experience and as may be assigned


  • 10 years IT experience including 5 years ITIL training, IT customer service (help desk), and IT operations leadership experience


  • ITIL V3 Certification

  • Fluent English (written and spoken) plus one or more other languages

  • Proficiency with Microsoft Office suite of products

  • Excellent interpersonal skills

  • Ability to handle multiple tasks

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

EEO Employer

Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 888.838.1020.