Sr. UX Researcher

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  • Published:

    about 1 month ago

  • Duration:

    12 Months

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Job Summary:

Signature Consultants is seeking a Sr. UX Researcher for an opportunity with a client located in Minneapolis, MN.


  • Supporting multiple OptumRx and the IDP initiative
  • Design, conduct, analyze, and report data gathered from qualitative and quantitative research techniques including key-stroke level modeling (KLM), usability testing, contextual inquiry / field studies, surveys, interviews, heuristic evaluations, focus groups, card sorts, ethnography and persona development, and rapid iterative testing within an Agile environment
  • Work with assigned product teams to identify and prioritize user research requirements
  • Create research timelines, scope, and define appropriate methodologies
  • Assist in developing remediation plans for issues identified from research as appropriate
  • Advocate that established user-research principles be followed
  • Collaborate with product teams to develop research goals, identify tasks and scenarios, and establish a test environment
  • Create and deliver test result reports including statistical analysis
  • Establish research and usability metrics strategies for project teams


  • Healthcare experience is preferred
  • Able to present prior work examples/samples as a part of the interview process
  • Redaction is acceptable if they contain data that cannot be shared
  • Familiarity with the research methodologies
  • Ability to set a research roadmap/timeline
  • Ability to evangelize UX research benefits and following best practices to stakeholders
  • Must have a bachelor's degree or equivalent commercial experience
  • 5+ years' experience as a usability *research* practitioner (designer roles will not count toward this total
  • 5+ years' demonstrated experience delivering user research, including but not limited to developing user personas, conducting field studies / contextual inquiry, and usability testing
  • Excellent presentation and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
  • Proven ability to deliver research on time while working on multiple projects
  • Strong analytical skills
  • Strong organizational skills
  • Excellent leadership and relationship building skills
  • Attention to detail
  • High level of energy and customer focus
  • Experience working on a PC
  • Experience working in a team environment or with an application team
  • Eye-tracking experience preferred
  • Experience with Cogulator or equivalent preferred
  • Experience with Nvivo or similar tool preferred
  • Experience with tools such as UserZoom,, Optimal Workshop and other industry standard tools preferred
  • Agile experience preferred
  • Pharmacy Benefits Management (PBM) experience highly preferred
  • Healthcare Industry experience desired if not already PBM experienced

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

EEO Employer

Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 888.838.1020.