Technical Support

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  • Location:

    Harrisburg

  • Job type:

    Contract

  • Job ref:

    357058

  • Published:

    20 days ago

  • Duration:

    19 months plus

  • Expiration date:

    02/06/2022

  • Start date:

    ASAP

Job Summary:

Signature Consultants is seeking a Technical Support (remote until after Covid-19 ~ on site sometime in 2022) for an opportunity with a client located in Charlotte, NC. Our client is seeking the ideal candidate to work on an assignment for 19 months + (prefer candidates who are eligible to covert to permanent employee).

Essential Duties and Job Responsibilities:

  • Remotely investigate and resolve issues surrounding and documentation of a variety of networking products, including, but not limited to, routers, switches, and wireless access points
  • Investigate and resolve issues surrounding PCs or laptops according to the Client's user profile settings
  • Investigate and resolve issues surrounding Microsoft cloud-based products and services (such as Outlook, SharePoint, and Teams), domain management, threat protection, and all associated licensing; and implementation of basic related services (such as creating email accounts or changing passwords)
  • Check all work orders, assigned tickets, job notes, department information, and department tasks daily for accuracy and completeness
  • Troubleshooting, configuration, light database administration, and repair for server, network, infrastructure, data center, email, file shares, and other infrastructure issues
  • Identify trends in issue reporting, inform leadership and work with the team to determine preventative solutions, including recommendations of upgrades, replacements, or training
  • Provide solutions for a wide variety of technical?problems
  • Identify areas of opportunity and inform leadership and training to develop tools to increase overall knowledge and troubleshooting skills
  • Consistently seeks to find ways to improve the team and operations of the company through out-of-the-box thinking
  • Monitor and assist with Network or Server alerts and help the team to resolve as quickly as possible involving appropriate team members and working with the Client
  • Review technical documentation for usability, flow, and accuracy
  • Capture onsite information during onsite Client interactions, as appropriate, including photos and specific equipment details to assist in engineering



Requirements:

  • Network and computer troubleshooting, implementation, and support experience
  • Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications
  • Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications
  • Ability to communicate technical guidance and instruction to users on the use of applications and systems
  • Solid working knowledge of troubleshooting technologies
  • Experience with PC and Mac - operating systems and hardware
  • Network, Microsoft, Security, and/or Vendor certifications preferred
  • Ability to work across various industries
  • High-quality client service
  • Excellent written and verbal communication skills
  • Strong focus on documentation and process
  • Self-motivated, self-starter
  • Excellent time management and organizational skills
  • Must be a Team Player
  • Sit and stand for extended periods
  • Must follow company policies and procedures at all times

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

EEO Employer

Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 888.838.1020.