Technical Support

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  • Location:

    Harrisburg

  • Job type:

    Contract

  • Job ref:

    391085

  • Published:

    25 days ago

  • Duration:

    12 months (+)

  • Expiration date:

    02/03/2023

  • Start date:

    ASAP

Job Summary:

Signature Consultants is seeking a Technical Support for an opportunity with a client located in Harrisburg, NC.

Responsibilities:

  • Identifying hardware and software solutions
  • Troubleshooting technical issues
  • Diagnosing and repairing faults
  • Resolving network issues
  • Installing and configuring hardware and software
  • Speaking to customers to quickly get to the root of their problem
  • Providing timely and accurate customer feedback
  • Talking customers through a series of actions to resolve a problem
  • Following up with clients to ensure the problem is resolved
  • Replacing or repairing the necessary parts
  • Supporting the roll-out of new applications
  • Providing support in the form of procedural documentation
  • Managing multiple cases at one time
  • Testing and evaluating new technologies
  • Conducting electrical safety checks on equipment

Requirements:

  • Certification in Microsoft, Linux, or Cisco is advantageous
  • Prior experience in tech support, desktop support, or a similar role
  • Proficiency in Windows/Linux/Mac OS
  • Experience with remote desktop applications and help desk software
  • Attention to detail and good problem-solving skills
  • Excellent interpersonal skills
  • Good written and verbal communication

About DISYS Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

EEO Employer

Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 888.838.1020.

About Signature Consultants

Signature Consultants, a Digital Intelligence Systems, LLC (DISYS) company, was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. Signature annually deploys thousands of consultants to support, run and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions and direct placement services. For more information on the company, please visit https://www.sigconsult.com.


EEO Employer


Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 888.838.1020.