Technical Support Analyst I

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  • Published:

    19 days ago

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Job Summary:

Signature Consultants is seeking a Technical Support Analyst I for an opportunity with a client located in Jacksonville, FL.


  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting and diagnostic techniques and pertinent probing questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process/troubleshooting procedures
  • Provide accurate information on products or services
  • Record events, problems, and their resolution in Zoho
  • Provide excellent customer service via phone or email
  • Follow up and update customer status and information if call back is necessary
  • Identify and suggest possible improvements on procedures, upgrades, repairs, new applications, and equipment testing with management approval

Required Skills/Abilities:

  • Proven experience as a help desk technician or other related customer support role
  • Tech savvy with working knowledge of office automation products and databases
  • Good understanding of computer systems, mobile devices, and other tech products
  • Familiarity with all products, UAT processes, Integration processes, RMA processes, and QA processes
  • Excellent oral communication skills & proficiency in English
  • Highly motivated, detailed oriented, self-driven and reliable
  • Customer- oriented and cool- tempered
  • Attention to detail
  • Effective listening skills

Education and Experience:

  • High school diploma or equivalent required
  • Customer Service experience preferred

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

EEO Employer

Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 888.838.1020.