Technical Support Representative

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  • Location:

    West Lake Hills

  • Job type:

    Contract

  • Job ref:

    340349

  • Published:

    2 months ago

  • Expiration date:

    08/11/2021

  • Start date:

    ASAP

Job Summary:

Signature Consultants is seeking a Technical Support Representative for an opportunity with a client located in West Lake Hills, TX. The individual will help provide first touch resolution and route requests to the appropriate support teams for further help.

Responsibilities:

  • Provides technical support for incoming tickets to service desk

  • Triage ticket requests and solve the problem or route them to the appropriate teams for assistance

  • To assist people with their respective tickets

  • Creating, updating, and closing out tickets with appropriate work history and tagging for valuable metrics and data for case history

Qualifications and Skills:

  • General IT troubleshooting skills and the ability to identify the problem and solve it or escalate to the correct teams

  • Customer service experience

  • Working over email and tickets

  • Video conferencing

  • Strong verbal and written communication skills

  • 1 -3 years of experience in a large corporate IT environment

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

EEO Employer

Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department ator 888.838.1020.