Telecom Engineer - Avaya

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  • Location:

    Fort Lauderdale

  • Job type:


  • Job ref:


  • Published:

    about 2 months ago

  • Expiration date:


  • Start date:


Job Summary:

Signature Consultants is looking for an Telecom Engineer to work on a contract position with one of our clients located in Fort Lauderdale, FL.


  • Participate in the design, implements and supports Avaya enterprise PBXs, contact center telephony infrastructure, CTI and call recording applications which supports multiple call centers across our enterprise
  • Support the planning, design, implementation and management of projects such as system upgrades, system conversions and new products and services
  • Consult with our business partners to act as a resource, to assist in defining scope, budget and schedule estimates for telecommunications projects
  • Support business objectives and align with company goals
  • Create, modify, and troubleshoot Avaya vector programming for contact center environments
  • Support our project management resources to develop VoIP infrastructure and associated software requirements for RFPs
  • Assist with the planning, design and implementation of tools, utilities, monitoring and documentation of the telecommunication infrastructure
  • Provide tier 1 support to other team members; facilitates workflow between network, security and other groups within IT
  • Create and maintains system documentation including system requirements, design, implementation plans, project financial and infrastructure standards
  • Partner on the creation and operationalize processes for daily support, management, troubleshooting, preventative maintenance, backups for the infrastructure
  • Create and maintain all VoIP infrastructure and network design artifacts
  • Monitor, identify and make recommendations on correcting any system capacities and any performance issues with the telecom infrastructure. Take corrective actions to ensure a reliable and stable platform across our enterprise
  • Collaborate with all IT management, staff and external vendors to for voice infrastructure installations or software upgrades
  • Collaborate with Service Desk staff and end-users to resolve high priority trouble tickets and support junior engineers to quickly identify and resolve work orders
  • Collaborate on disaster recovery planning and testing to identify gaps, corrective action and risk options
  • Coordinate and perform telecom audits as needed
  • Available to be on call to provide support as needed
  • Responsible for compliance with all federal, state and local laws, rules and regulations affecting Company
  • Responsible for participating in quality assurance, compliance and in-service and continuing education activities as requested by Company
  • Responsible for performing other duties and responsibilities as required


  • BS degree with one plus years experience
  • AS degree with two plus years experience or High School Diploma with four plus years experience
  • Computer Science, Information systems or Electrical Engineering Technology experience
  • Knowledge of administering multiple call Center environments
  • Basic understanding data networking
  • Knowledge of Avaya CM platforms, VoIP servers, ACD call routing, network regions, trunk group configuration, signaling protocols, ability to implement and troubleshoot dial plans, ARS and AAR plans
  • Knowledge of call recording systems, quality monitoring
  • Knowledge of computer security as it relates to defense of VoIP networks
  • Basic system administration for Windows and Linux systems to support the telephony environment
  • Ability to research new technologies and stay abreast of latest industry trends
  • Effective written and oral communications across all levels of business and IT hierarchy
  • Ability to create telecommunications documentation as it relates to the client's environment
  • Experience in managing Avaya VoIP Communication Manger, Voice Mail, CMS, Verint/Witness, Call Copy, and/or Presence systems
  • Understanding of PSTN circuit architecture and networking
  • Ability to perform MDF to IDF wiring punch downs utilizing 110 and 66 block infrastructure
  • Knowledge of LAN/WAN concepts, practices and protocols
  • Basic knowledge of HIPAA
  • Ability to participate in multiple projects in a dynamic environment
  • Ability to assist in analyzing our infrastructure and invoices to identify and make recommendations on decreasing cost while maintaining or improving the quality of service

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

EEO Employer

Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 888.838.1020.