Voice Implementation Engineer

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  • Published:

    14 days ago

  • Duration:

    6 Month CTH

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Job Summary:

Signature Consultants is seeking a Voice Implementation Engineer (REMOTE) for an opportunity with a client located in Chicago, IL. Our client is looking for the ideal candidate to work on an assignment for 6 months. The ideal candidate will lead Professional Service projects and successfully plan, install, configure, and test Singlewire software in customers' environments. This includes project management skills and the technical skills required to lead complex projects with multiple teams. This person will use their knowledge of networks, voice systems, and software platforms to interact with customers to ensure that the capabilities of our products are fully implemented. This will include platform and architecture design to prepare for deployment and advanced troubleshooting to resolve complex network, voice, and InformaCast software issues.

Primary Responsibilities:

  • Remotely install and configure InformaCast software in customer environments
  • Aid in the design and planning of customers' InformaCast emergency notification software
  • Define and ensure project prerequisites are met prior to implementation
  • Anticipate potential future product shortcomings and suggest ways to avoid them
  • Manage multiple concurrent projects to successful completion
  • Provide detailed as-built documentation to the customer
  • Provide feedback to our development team to ensure future functionality, scalability, and stability
  • Realize & document improvements to our implementation and service delivery methodology
  • Engage with Sales team on specific client opportunities


  • Associate Degree in Computer Science, Engineering, or related discipline, or equivalent work experience
  • Familiarity with a fast-paced organization and a demonstrated ability to make decisions. Skills and Knowledge:
  • Broad awareness and experience with voice and network technologies and protocols
  • Cisco Unified Communications Manager
  • Cisco IP phone product lines experience
  • Various UCaaS platforms experience
  • Analog voice gateways, JTAPI, SIP, RTP experience
  • Microsoft Teams
  • SIP Interworking
  • Multicast networking, routing protocols, DNS, DHCP, NTP
  • 2 or more years of experience in the design and deployment of networks and voice systems
  • Working knowledge of network protocols and services
  • Strong verbal communications skills and an ability to express complex technical concepts in business terms
  • Dedication to detail, organization, and time management
  • Strong interpersonal skills for working with other members of project teams and customers
  • Strong analytical, problem-solving, and conceptual skills
  • Ability to effectively adapt to rapidly changing technology and apply it to business needs
  • Ability to establish and maintain a high level of customer trust and confidence in team's knowledge of, and concern for, customers' business needs

Preferred Qualifications:

  • Knowledge and skills in scripting languages and REST API to automate routine tasks preferred, e.g. Python, Ruby, Bash
  • Cisco Certified Network Associate Routing & Switching, Collaboration or similar work experience
  • Knowledge of Microsoft Active Directory
  • Knowledge of SAML 2.0 authentication principles

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

EEO Employer

Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 888.838.1020.