My name is Troy Miedema. I’ve learned a lot during my 12 years as an account manager with Signature Consultants—especially about the value of relationships. Signature puts a real emphasis on getting to know the IT professionals we represent. It’s how we build meaningful partnerships based on their specific talents and needs.
Getting to know my teams and the corporate culture of our clients truly makes a difference during the final screening process. That’s when a candidate’s personal strengths and drivers become essential for the right fit.
This focus on relationships is what sets Signature apart from other IT staffing firms. It’s also what gets me motivated. Even after working in the South Florida staffing business for nearly 20 years, I still get excited about coming to work here every day.
This is where we identify candidates and prequalify them through an in-person meeting or qualification call.
We stay in contact with a consultant throughout the qualification, interview, submittal and onboarding process. In fact, we stay in communication even after they start a project. That way, we’re ready to remarket a consultant once the current engagement is complete.
This is where we conduct the technical screening to verify qualifications, have a call with the account manager and do a thorough reference check.
Before the interview with a client, we prep the candidate to ensure everything goes smoothly. After the interview, we get feedback from both the client and the candidate.
At this point, we do a complete background check. We ask questions to ensure adherence to Master Service Agreements and Service Level Agreements. We also oversee both our own and the client’s onboarding process to ensure a smooth transition.
At the time of placement, consultants receive an offer letter and get complete reporting details.
As part of our continuous communication throughout the engagement, each consultant receives a welcome package when the assignment begins. Regular communication continues with lunches, happy hours and training opportunities when appropriate.
Even before the assignment ends, we get busy. We proactively communicate with the consultant on the end date and start positioning him or her for the next engagement.
Take a look at our Recruiting & Retention Cycle breakout.
Our dedicated teams strive for 100% compliance, 100% transparency and 100% following of the rules when it comes to serving our clients. This is what we refer to as a “Do No Harm” approach. We start by recruiting people with specific skill sets. Then we focus on the proactive and concentrated delivery of specific skill needs.
Our close partnership continues with communicating and asking questions. This makes it easy to find mutual solutions. We are committed to investing in and growing with you as a partner through our team, geography, systems and training.
Our fluid response and integrated delivery focuses on sales methodology with a vertical focus, a client-specific methodology, and a skill-set-based recruiting methodology.
Our close partnerships, developed through listening and communication, are key to providing and understanding the right fit for our clients and consultants.
We will work with our consultants and clients to understand top priorities – quality, skill sets, culture, speed to market, compliance, environment, and communication. This produces a successful fit.
Through our mature, thorough relationship process we are able to identify and retain key consultants that have specific skill sets for the job that not only align with the client and consultants expectations but allows us to deliver the solution in a timely manner.
Over the years, we’ve established a thorough relationship process that helps us identify and retain key consultants that align with our clients’ expectations. This allows us to meet staffing needs in a timely manner.
Prior to identifying these candidates, our account managers meet with a client representative to ensure a complete understanding of the work environment and team culture. Together, we define the project scope, review the required skill sets and define success in each role.
Once we know more about the types of consultants a client is looking for, we focus on delivering the right fit. We believe strong client partnerships begin with open conversation. We’ll delve deeply into the team-specific culture, clearly define the skill set needs, and ensure our goals are aligned.
We practice the same open dialogue with our consultants. We take the time to understand the soft skills as well as the proven skill sets. We make sure we have a firm grasp of a candidate’s motivators and ambitions so that we can make the appropriate match.